Last updated: 23 October 2026
When we accept a return or replacement
We accept a return only if the product is defective (not working when you receive it), damaged in transit, or the wrong item was delivered. We do not accept returns for change of mind. Repair services are covered by our Warranty Policy and Cancellation and Refund Policy.
Time limits
Damaged or wrong item: tell us within 48 hours of delivery. Defective item: tell us within 7 days of delivery. After 7 days, the manufacturer’s warranty applies, where the product has one.
How to make a claim
- Record an unboxing video when you open the parcel, showing the parcel and the item. This is needed for damaged or wrong-item claims.
- Call or message us on 6360746966 within the time limit, with your order number, the video or photos, and the problem.
- We check your claim and tell you the next step.
- Send the item back as we tell you, with its original box, accessories and bill.
- We inspect the returned item.
- If the claim is accepted, we send a replacement or refund you.
Conditions
The item must be in the condition you received it, with its original box, accessories and bill, and the same IMEI or serial number as the one we sold. We cannot accept items with physical damage, water damage or signs of opening or tampering after delivery.
Return courier charge
If the item is defective, damaged in transit or the wrong item, we pay the return courier charge. If we inspect the item and find no fault, or the damage happened after delivery, the return is not accepted and you pay the courier charge.
Refunds
After we receive and check the item, we refund the amount to your original payment method within 7 working days. Original delivery charges are not refunded, except when the mistake was ours.
Contact
WhatsApp 6360746966, Shree Krishna Mobile.