Last updated: 23 October 2026

Cancelling an order

To cancel an order for products, call us as soon as possible. If the order has not been dispatched, we cancel it. If it has been dispatched, please see our Returns and Refunds page.

Cancelling a repair

• Before any service is done. If you cancel before we have started any service, there is no charge.
• After pickup. If your phone has already been picked up and you cancel or reject the repair, a minimum courier or logistics charge applies. This is shown before you book, so it is clear for everyone.
• After inspection. If you reject the price we quote after inspection, an inspection charge may apply. It depends on the phone model and the problem. We tell you the amount before you decide.

We never start chargeable work without your approval.

Refunds

If you have paid in advance for an order or repair that is cancelled, we refund the amount after deducting any courier and inspection charges that apply. The refund is paid back by the same method you used. We tell you the expected time when we confirm your refund.

See also

Returns and Refunds, and the Warranty Policy.