Last updated: 23 October 2026
Phones, accessories and gadgets
New phones, accessories and gadgets carry the manufacturer’s warranty, where the product has one. Please keep your bill.
Repair warranty
Warranty on repair work depends on the repair:
- Screen replacement: 1 month warranty
- Battery replacement: 1 month warranty
- Charging port repair: no warranty
- Speaker and microphone repair: no warranty
The warranty period starts on the day the repaired phone is delivered to you.
What the warranty covers
A fault in the replaced screen or battery, or in our repair work, during the warranty period. If it is covered, we repair it or replace the part again at no charge for the part and the repair.
What the warranty does not cover
- water or liquid damage;
- physical damage after the repair, such as a drop, crack, bend or pressure damage;
- repairs with no warranty (charging port, speaker and microphone).
How to make a warranty claim
- Keep your details. Keep your repair request number or bill.
- Contact us within the warranty period. Call or message us on 6360746966 with your repair request number, and tell us the problem.
- We tell you how to send the phone. We arrange the pickup or tell you how to send it, and we tell you about any courier charge before the phone is sent.
- We inspect it. We check whether the fault is covered by this warranty.
- We tell you the result. If it is covered, we fix it free of charge. If it is not covered, we tell you the reason and the price, and we do not start any chargeable work without your approval.
Questions? Call us on 6360746966.